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Additional Information
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Contact Us
Questions about an Existing Mortgage:

Toll Free: 1-800-243-0924
Internet Address:

Call to Apply for a loan:

Toll Free: 1-877-636-0598
Internet Address:

Mail/Office Location:

Nationwide Bank
1100 Locust St., Dept. 7020, Des Moines, IA 50391-7020

Escalating a Concern:

To speak to someone over the phone, please contact our office at 1-800-243-0924 between the hours of 7:00 AM and 4:30 PM Central Time. Your call will be forwarded to the appropriate Supervisor or Manager that can best address your concern.

To submit a formal Request for Information or Error Resolution, please send your written request to:

Nationwide Bank
PO Box 919010
Des Moines, IA 50391-9010

Our goal is to provide a response within 5 days. For items requiring additional research, an acknowledgement letter will be sent, and a final resolution response will be sent within 30 days.


Programs (including, without limit, fees, rates and features) are subject to change without notice.

Nationwide, the Nationwide N and Eagle, Nationwide is on your side and Nationwide Bank are service marks of Nationwide Mutual Insurance Company. ©2018

Nationwide Bank, Member FDIC, is a federally chartered savings bank. Lines of credit, loans and credit cards are not insured by the FDIC. Nationwide Bank is an Equal Housing Lender.